Donovan To Host VA Reps In His District Offices
Staten Island, NY—December 8, 2016….Congressman Dan Donovan (NY-11) and the U.S. Department of Veterans Affairs (VA) today announced a new outreach initiative intended to deliver better casework services to the local veteran population. Starting in December, the VA will station a representative one day per month at Donovan’s Staten Island and Brooklyn District Offices. The representative will meet with local veterans at scheduled times to resolve outstanding issues related to VA benefits and services, help file claims, answer questions, and provide case and appeals updates.
Congressman Donovan said, “This is a step in the right direction for the VA. Complaints about customer service and delays have persisted for years, and the men and women who served our country deserve quality, efficient treatment. Hopefully, this new outreach initiative marks a new responsiveness from the VA. I encourage all veterans and their loved ones who need help accessing benefits to reach out to my office.”
"This new initiative is an effort to reach more Veterans out in the communities around the greatest city in the world and improve their access to VA benefits. We appreciate the support of Representative Donovan and his staff in this endeavor,” said Sue Malley, regional director of VA’s New York regional office.
Staten Island and South Brooklyn veterans who would like to meet with the VA to discuss a pending case or open a new case may contact Donovan’s office to schedule an appointment. Each veteran will be allotted a one hour time slot for a personal meeting, and appointments are currently available on December 9th (Brooklyn) and December 16th (Staten Island). Donovan’s Brooklyn District Office telephone number is (718) 630-5277. His Staten Island District Office telephone number is (718) 351-1062.
Donovan has made veterans issues a focus of his time in Congress. Earlier this month, Donovan hosted a veterans roundtable in Brooklyn to discuss issues facing the veteran community and gather insight to shape future proposals. Another veterans roundtable will be held on Staten Island in 2017. In September, Donovan voted to support the VA Accountability First and Appeals Modernization Act of 2016, bi-partisan legislation that streamlines the VA’s disability benefits appeals process and provides additional authority to reprimand VA employees for bad performance and misconduct. Donovan also voted to support legislation that provides additional resources to treat veterans with Hepatitis C, a disease that has struck the veteran population particularly hard.